Welcome to Sanáe Studio. By accessing our website or placing an order, you agree to the following Terms & Conditions.
Products
We aim to present our products and their details as clearly and accurately as possible.
Product availability, including sizes and colors, is subject to stock availability.
Some Sanáe Studio styles may be produced in limited quantities due to fabric availability.
Product Information & Sizing
Product pages include available sizing and relevant garment information to help you select the right piece.
Please refer to the size guide and measurements provided for each product before placing your order.
Please note that product colors may appear slightly different depending on your screen settings and display.
Prices & Payments
All product prices are displayed in Jordanian Dinars (JOD).
The following payment methods are available:
- Cash on Delivery (COD).
- CliQ, using the payment details provided during checkout.
Online card payments may be introduced once the required business licensing and payment integration processes are completed.
Any applicable delivery charges will be displayed or confirmed before completing your purchase.
Orders
Once an order is placed, customers are responsible for ensuring that the contact and delivery information provided is accurate.
Sanáe Studio reserves the right to contact customers when additional information is required to process or deliver an order.
All orders are subject to product availability and confirmation.
Order Cancellations
Orders may be cancelled before they have been shipped.
To request a cancellation, contact Sanáe Studio through WhatsApp, Instagram, or email and provide your order number.
Orders that have already been shipped cannot be cancelled. Eligible orders may instead be handled in accordance with our Return, Exchange & Refund Policy.
If payment has already been made for an eligible cancelled order, the refund will be processed within 5–7 business days, using the original payment method where applicable.
Delivery
Sanáe Studio currently delivers within Jordan.
Orders are typically delivered within 1–2 business days through our local delivery service. Delivery times may vary depending on the location and product availability.
Delivery fees vary by area and will be calculated at checkout before completing your purchase.
International shipping is not currently available.
For further details, please refer to our Shipping & Delivery Policy.
Returns & Exchanges
Eligible items may be returned within 7 days of delivery, provided they are unworn, unwashed, undamaged, and have their original tags attached.
Size and color exchanges are available within the same period, subject to stock availability.
If the requested size or color is temporarily unavailable, customers may choose to wait up to 7 working days for new stock to be produced.
All discounted and sale items are considered final sale and are not eligible for returns, exchanges, or refunds, except where required by applicable law.
Made-to-order and customized pieces are non-returnable, except in cases of defective or incorrect items or where otherwise required by applicable law.
Customers are responsible for return and exchange delivery charges unless the item received is defective or incorrect.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact Sanáe Studio on the same day of delivery to open a request.
Our team will review the case and contact you regarding the next steps. Depending on the circumstances, an exchange or refund may be arranged.
This reporting timeframe does not limit any rights available under applicable consumer protection laws.
For full details, please refer to our Return, Exchange & Refund Policy.
Refunds
Approved refunds will be processed within 5–7 business days, using the original payment method where applicable.
For Cash on Delivery orders, our team will coordinate the refund method directly with the customer.
Contact
For questions regarding an order or these Terms & Conditions, please contact Sanáe Studio.
Phone / WhatsApp: +962 7 9143 8163
Email: [email protected]
