We want you to feel confident when choosing your Sanáe Studio pieces. If you need to return or exchange an eligible item, please review the conditions below.
Returns
Returns are accepted within 7 days of delivery.
To be eligible for a return:
- The item must be unworn, unwashed, and undamaged.
- All original tags must remain attached.
- The return must be requested within 7 days of receiving the order.
Exchanges
Size and color exchanges are available within 7 days of delivery, subject to stock availability.
If the requested size or color is temporarily unavailable, customers may choose to wait up to 7 working days for new stock to be produced.
Sale Items
All discounted and sale items are considered final sale and are not eligible for returns, exchanges, or refunds, except where required by applicable law.
Made-to-Order & Customized Pieces
Made-to-order and customized pieces are non-returnable, except in cases of defective or incorrect items or where otherwise required by applicable law.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our team on the same day of delivery to open a request.
Our team will review the case and contact you regarding the next steps. Depending on the circumstances, an exchange or refund may be arranged.
This reporting timeframe does not limit any rights available under applicable consumer protection laws.
Return & Exchange Delivery Fees
Customers are responsible for return and exchange delivery charges unless the item received is defective or incorrect.
Applicable delivery charges will be communicated when arranging the return or exchange.
Refunds
Approved refunds will be processed within 5–7 business days, using the original payment method where applicable. For orders paid through Cash on Delivery, our team will coordinate the refund method directly with the customer.
How to Request a Return or Exchange
To submit a request, please contact Sanáe Studio through WhatsApp, Instagram, or email and provide your order number and request details.
Phone / WhatsApp: +962 7 9143 8163
Email: [email protected]
Order Cancellation Policy
Orders may be cancelled at any time before they have been shipped.
To request a cancellation, please contact Sanáe Studio through WhatsApp, Instagram, or email and provide your order number.
Once an order has been shipped, it can no longer be cancelled. Eligible orders may instead be handled in accordance with our Return, Exchange & Refund Policy.
If payment has already been made for an eligible cancelled order, the refund will be processed within 5–7 business days, using the original payment method where applicable.
For assistance, please contact:
Phone / WhatsApp: +962 7 9143 8163
Email: [email protected]
