At Sanáe Studio, we value your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, subscribe to our updates, or communicate with us.
By using our website, you acknowledge the data practices described in this policy.
1. Information We Collect
We may collect personal information when you interact with our website or services, including:
Personal & Contact Information
- Full name
- Email address
- Phone number
- Billing and delivery addresses
- Information submitted through our contact forms or customer service channels
Order & Transaction Information
- Products purchased
- Order history and transaction details
- Selected payment method
- Shipping and delivery information
- Return, exchange, and refund requests
Account Information
If you create an account on our website, we may store your account details, saved addresses, order history, and preferences to make future purchases more convenient.
Website Usage Information
When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with our website.
2. How We Use Your Information
We collect and process personal information for the following purposes:
- Processing and confirming your orders.
- Arranging shipping and delivery.
- Communicating order updates and delivery information.
- Managing payments, returns, exchanges, and refunds.
- Responding to inquiries and customer service requests.
- Creating and managing customer accounts.
- Maintaining website functionality and security.
- Improving our products, services, and overall shopping experience.
- Sending newsletters, collection announcements, and promotional updates where you have agreed to receive them.
- Meeting applicable legal and regulatory obligations.
We do not sell your personal information to third parties.
3. Payments & Transaction Security
Sanáe Studio offers payment methods displayed during checkout, which may include Cash on Delivery (COD) and CliQ.
When you select a payment method, the information required to process or verify your transaction may be collected and handled accordingly.
If online card payments become available, transactions will be processed through the designated third-party payment provider in accordance with its applicable security and privacy practices.
Sanáe Studio does not ask customers to share sensitive banking credentials, card PINs, or passwords through WhatsApp, email, or social media.
4. Sharing Your Information
We may share relevant personal information with trusted third-party service providers when necessary to operate our ecommerce business and fulfil your order.
These may include:
- Delivery partners: To arrange shipping and deliver your purchases.
- Payment providers: To process or verify transactions, where applicable.
- Website and hosting providers: To maintain the functionality, security, and performance of our online store.
- Technical and marketing service providers: Where applicable, to support website operations, analytics, and customer communications.
We limit the information shared to what is reasonably necessary for the relevant service.
We may also disclose information when required by applicable law or a lawful request from an authorized authority.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to provide a functional and convenient shopping experience.
These may include:
- Essential cookies: Required for core website functions, including shopping carts, checkout, and account sessions.
- Preference cookies: Used to remember selected settings and improve your browsing experience.
- Analytics cookies: Where enabled, used to understand website traffic and improve performance.
- Marketing cookies: Where enabled and subject to applicable consent requirements, used to measure advertising effectiveness and display relevant promotional content.
You can manage or disable cookies through your browser settings. Please note that disabling certain essential cookies may affect website functionality.
Where required, additional cookie preferences or consent options will be provided through the website.
6. Marketing Communications
If you subscribe to our newsletter or agree to receive promotional updates, we may contact you regarding:
- New collections and product launches.
- Restocks and availability updates.
- Special offers and promotions.
- News and updates from Sanáe Studio.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in the communication or by contacting us directly.
Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your purchase.
7. Data Storage & Security
We take reasonable technical and organizational measures to protect the personal information collected through our website.
Access to customer information is limited to authorized individuals and service providers who require it to perform their responsibilities.
While we work to maintain a secure online environment, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including order processing, customer service, business recordkeeping, and applicable legal obligations.
Account information may be retained while your account remains active or until a valid deletion request is processed, subject to any applicable retention requirements.
9. Your Privacy Rights
Subject to applicable law, you may contact Sanáe Studio to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of personal information, where applicable.
- Withdraw consent for optional marketing communications.
- Raise a concern about how your personal information is handled.
We will review and respond to privacy-related requests in accordance with applicable requirements.
Certain transaction records may need to be retained for legitimate operational or legal purposes, even following an account deletion request.
10. Third-Party Websites & Social Media
Our website may contain links to external websites or social media platforms, including Instagram, Facebook, and LinkedIn.
These platforms operate independently and have their own privacy policies and data-handling practices.
Sanáe Studio is not responsible for the privacy practices of third-party websites.
We encourage you to review their policies before sharing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, business operations, or applicable requirements.
Any updates will be published on this page, together with the revised date.
12. Contact Us
If you have any questions about this Privacy Policy or would like to submit a request regarding your personal information, please contact us:
Sanáe Studio
Amman, Jordan
Phone / WhatsApp: +962 7 9143 8163
Email: [email protected]
