Products & Sizing
How do I choose the right size?
Please refer to our Size Guide and the measurements provided on each product page before placing your order. Available sizes and fit may vary between styles.
How do Sanáe Studio pieces fit?
Our pieces are designed around real body shapes, with comfort and movement in mind. Most styles run true to size unless otherwise stated on the individual product page.
Where are Sanáe Studio pieces made?
Sanáe Studio pieces are designed and produced in Jordan.
Will sold-out pieces be restocked?
Some styles are produced in limited quantities depending on fabric availability. Follow us on Instagram for restock announcements and collection updates.
Orders & Payments
What payment methods do you accept?
We currently accept Cash on Delivery (COD) and CliQ. Payment instructions are provided during checkout.
Can I cancel my order?
Yes. Orders can be cancelled before they have been shipped. Simply contact us through WhatsApp, Instagram, or email with your order number.
Once an order has been shipped, our Return, Exchange & Refund Policy will apply.
Shipping & Delivery
Do you deliver across Jordan?
Yes. We currently deliver across Jordan through our local delivery service.
How long does delivery take?
Orders are typically delivered within 1–2 business days. Delivery times may vary depending on your location and product availability.
How much does delivery cost?
Delivery fees vary depending on your location and will be calculated at checkout before completing your purchase.
Do you ship internationally?
Not yet. Sanáe Studio currently delivers within Jordan only.
Returns, Exchanges & Refunds
Can I return an item?
Yes. Eligible items can be returned within 7 days of delivery, provided they are unworn, unwashed, undamaged, and have all original tags attached.
Can I exchange an item for another size or color?
Yes. Size and color exchanges are available within 7 days of delivery, subject to stock availability.
What if my requested exchange size or color is unavailable?
You may choose to wait up to 7 working days for new stock to be produced.
Can I return or exchange a sale item?
No. All discounted and sale items are considered final sale and are not eligible for returns, exchanges, or refunds, except where required by applicable law.
Can made-to-order or customized pieces be returned?
Made-to-order and customized pieces are non-returnable, except in cases of defective or incorrect items or where otherwise required by applicable law.
What if I receive a defective or incorrect item?
Please contact us on the same day of delivery to open a request. Our team will review the case and contact you regarding the next steps, which may include an exchange or refund.
This reporting timeframe does not limit your applicable consumer rights.
Who covers the cost of a return or exchange?
Customers are responsible for return and exchange delivery charges unless the item received is defective or incorrect. Applicable charges will be communicated when arranging your request.
How long does a refund take?
Approved refunds are processed within 5–7 business days, using the original payment method where applicable. For Cash on Delivery orders, our team will coordinate the refund method directly with you.
How do I request a return or exchange?
Contact us through WhatsApp, Instagram, or email and provide your order number along with the details of your request.
Contact & Support
How can I contact Sanáe Studio?
For order inquiries, sizing assistance, or general questions, you can reach us through:
Phone / WhatsApp: +962 7 9143 8163
Email: [email protected]
You can also message us directly on Instagram.
